Big news in nursery-land today guys. Our replacement dresser was delivered and switched out yesterday and the new and improved dresser is better than what we had hoped for.
Let's recall the first dresser...the Camp Dresser by Pottery Barn Kids.
Pros: loved the color, tons of storage and built to last.
Cons: Way too tall for it to be a changing table
Enter new and improved dresser...the Camp Extra-Wide Dresser also by Pottery Barn Kids.
Pros: Still the same great color, even more storage, built to last AND it's about 10 inches shorter in height than its counterpart making it the perfect changing table base. Score!
On top of all this goodness comes something else I've gotta say-Pottery Barn Kids has THE BEST customer service out there. No kidding. And I've had to deal with a lot of companies in the past year or so what with wedding planning and all. (Don't even get me started on the "kill me now" service that Macy's provides. I don't think they should even call what they do "customer service" since everytime I've dealt with them has been horrendous and akin to a full blown hernia. Sorry, enough about them haha) Anyways, PBK not only switched out our dressers FOR FREE (and the new one cost $150 more and they didn't even charge us for that!) but I noticed yesterday that the dresser had gone on sale online so I called today and they're sending me a credit for the difference...a couple hundred dollars credit!!! No questions asked, just nice and friendly and efficient like they always are.
Moral of the story is-although they may be a little bit pricier at first glance, IT IS WORTH IT. Not only do you get a superior product (solid wood and detailing that will last for years and years) but you also get superior service (awesome and efficient delivery with no mess clean up, great furniture customer service reps). That, my friends, is well worth the buck.
So thanks, PBK, for an excellent experience!
From one happy Mama-to-be,
Aim
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